To ensure your issue is tracked, prioritized, and resolved as quickly as possible, please submit all requests through our centralized Support Ticket form. This ensures your request is immediately routed to the correct technician and doesn’t get lost in a general email inbox.
Please follow the steps below to submit a new ticket:
Step 1: Navigate to the Support Page
To start the process, visit our Support Ticket page.
Step 2: Describe the Issue
Complete the support form with as much detail as possible. The more information you provide upfront, the faster we can solve the problem:
Name & Email: Enter your contact information so we can reply with updates.
Service Category: Select the department best suited for your issue (e.g., Technical Support or Email Support).
Urgency: Select the priority level based on business impact.
Detailed Description: Explain exactly what is happening. Please include specific error messages, the time the issue started, and steps to reproduce the error. If you have screenshots, please attach or include a link to them or note that you have them available.
Step 3: Submission & Resolution
Once you click Submit Ticket, our team is notified immediately. You will receive an automated email confirmation. We will review your request and send you email updates as we work toward a solution.
Pro Tip: Is this a Critical Emergency? If your entire system is down or your business is offline, please submit a ticket first (to log the technical details), and then call us at 727-222-0093 to expedite the triage process.
